The transformative impact of AI on customer experiences

An important retail trend for 2024 is the transformative impact of AI on customer experiences, particularly in the retail industry. The article from Navkinder Sanghera published by in 365retail (link below) highlights that with over three-quarters of UK business leaders concerned about missing out on the benefits of generative AI,

How online giants are embracing physical stores this holiday season ?

The trend of online retailers opening pop-up stores for the holiday season suggests that contrary to popular belief, physical retail is far from obsolete. In fact, it remains a crucial aspect of the overall shopping experience, especially during high-traffic periods like the Christmas season. Online retailers like Asos, eBay, Glossier,